Restaurant Supervisor

Company Operating Name: Chi Star House

Business Address: 9021 Leslie St #5, Richmond Hill, ON L4B 0B2

Title of the Position: Restaurant Supervisor （NOC 62020）

Salary: $22.00 per hour

Hours: 35 hours per week

Terms of Employment: Permanent, Full Time

Language of Work: English

Mode of Employment: On-site

About the Company

Chi Star House, located in Richmond Hill, Ontario, is a Cantonese cuisine restaurant known for its extensive menu and dedication to authentic flavors. The restaurant specializes in classic Cantonese staples such as silky rice noodles, comforting congee, and a curated selection of chef’s signature dishes. Guests will find a wide variety of offerings—from crisp, golden deep-fried chicken wings and expertly stir-fried seafood to hearty, slow-cooked casseroles that highlight traditional Cantonese techniques. Emphasizing fresh ingredients, balanced seasoning, and time-honored cooking methods, Chi Star House delivers dishes that appeal to a broad range of palates. Whether guests are craving the aromatic richness of a sizzling clay pot, the satisfying texture of wok-fried noodles, or the subtle warmth of a well-crafted congee, each plate reflects the depth and heritage of Cantonese culinary culture. With its welcoming atmosphere and commitment to quality, Chi Star House has become a destination for both local diners and visitors seeking an authentic and memorable Chinese dining experience.

Chi Star House, a Cantonese cuisine restaurant specializing in traditional Chinese dishes, is seeking a Restaurant Supervisor to oversee front-of-house operations and ensure the efficient delivery of high-quality customer service. The Supervisor will coordinate staff, monitor daily workflows, uphold food quality and safety standards, and support management in maintaining a smooth and welcoming dining environment. This role requires strong leadership abilities, knowledge of restaurant operations, and the capacity to work in a fast-paced, multicultural setting.

Job Duties

• Supervise, coordinate, and schedule the activities of servers, hosts, bussers, and other front-of-house staff.
• Ensure adequate staffing levels during peak hours and adjust schedules to maintain service efficiency.
• Assist in staff hiring, onboarding, and training, including educating employees on service procedures and restaurant standards.
• Oversee the dining room to ensure smooth daily service and a positive customer experience.
• Greet customers, manage seating flow, and respond promptly to guest inquiries or concerns.
• Resolve customer complaints professionally and implement corrective measures to prevent recurrence.
• Ensure food prepared and served meets restaurant quality standards, including portion accuracy, presentation, and temperature.
• Work closely with kitchen staff to coordinate order flow, address service delays, and maintain communication during peak periods.
• Monitor cleanliness and sanitation of dining areas, service stations, and washrooms in accordance with Ontario health and safety regulations.
• Enforce hygiene, safety, and workplace policies among all front-of-house employees.
• Assist in ordering and inventory management for front-of-house supplies such as beverages, condiments, utensils, and packaging materials.
• Track stock levels and report shortages to management proactively.
• Help maintain records of daily operations, including shift reports, incident logs, and customer feedback.
• Support cash handling procedures, including balancing cash registers and verifying receipts.
• Coordinate special menu promotions, seasonal offerings, or holiday service adjustments as directed by management.

Skills Requirements

• Completion of college diploma in hotel or restaurant management is preferred.
• 1 to 2 years work experience in restaurant management.
• Strong leadership and interpersonal skills, with the ability to supervise and motivate a diverse team.
• Strong problem-solving ability and customer service orientation.
• Knowledge of safe food-handling practices and provincial health and safety standards.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Ability to work under pressure and meet deadlines.
• Ability to work with numbers and budgets.
• Speak, read, and write English.

Job Availability: ASAP

Work Location: 9021 Leslie St #5, Richmond Hill, ON L4B 0B2

Please send Resume to email: sam2000su@me.com

Only qualified candidates will be contacted for interviews.